Support Questions
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Unsolved Request Refund
Re: Request for refund. Hi, I forgot to cancel my subscription before it expired. Currently I don't need this product, it's a lot of money for me and I can't afford it. I would be very grateful if you return the money and help in this difficult situation. Please think about this. I missed the date by one day. I will be very grateful.
Product Support | | davitlamp0 -
I'm just coming up for renewal and didnt notice the price increase
Has the price for moz pro gone up considerably this year? I hadn't noticed or will it renew on the same price as previously?
Product Support | | Libra_Photographic0 -
Request for refund.
Hi Team, I'm Abhinay Penta, I used moz a month back with free subscription and never returned back to the website since then but I've been charged 179 USD(244.07 CAD) without any notification or reminder on 22nd September 2019. _I tried reaching you over phone, but no contact number is available on web, I request for the refund, since I'm not going use your services anymore and would like to cancel my subscription permanently. _ _ Regards, Abhinay Penta_
Product Support | | Abhinbite1 -
Moz is not showing difficulty and Priority from last day. can any body help?
i was just trying to check a keyword difficulty but when i put my kw the difficulty and priority is showing like this ( - ). can any one help? thanks
Product Support | | ayybeedee1 -
Refund From MOZ for Cancelled Account-How To Get Refund, Phone Number for MOZ Corporate Office?
I have written MOZ several times requesting account cancellation procedures but they don't seem interested in responding. I pre-paid my account in October 2019, paying for one year until October 2020. I would like to cancel my account and get a refund of the pro-rated unused amount. After not getting a response, I searched for a corporate phone number for MOZ. No phone number can be found. I am somewhat concerned as legitimate companies have phone numbers. Can someone advise me as to how to get my refund? Also, I subscribe to MOZ local. I need to know of canceling MOZ pro will inadvertently cancel MOZ local. Thanks,
Product Support | | Kingalan1
Alan0 -
Extra Amount Billed
Hi, We got billed twice in the month of Jan 2020. Billed on Jan 3rd and Jan 23rd. Can you please check why we got charged twice in the month of Jan 2020. Looking forward to hear from you ASAP.
Product Support | | iNurtureGalileo1 -
Moz cant crawl site?
We're getting an error saying Moz is getting an errors crawling our client's site, but when I've put this though Google Search Console I'm not seeing any issues - any suggestions?
Product Support | | Ramarketingrob0 -
Solved Cancel Account
I was charged after cancelling my account that is not being used. What should I do? Cancel with my bank?
Product Support | | ValFulton1 -
How does your company use your Moz Pro account?
How do you decide when to use a campaign versus a keyword list given that the number of campaigns is more limited?
Product Support | | Caroline.Finnegan1 -
Remove account from MOZ
I have subscribed for 1 month free Moz trial account. It was free but to subscribe this account I need to put my credit card details. Suddenly at the end of this 1 month term period, Moz tried to cut 149 Dollar from my account without notifying me. But they could not because there were insufficient funds on my credit card. I haven't used any services and would like to remove my account from Moz service? Would appreciate your assistance.
Product Support | | edgarsb0 -
Not working
i use moz extinction but many time they not working can any one help me
Product Support | | yenahi85640 -
Solved Duplicate content error affecting 142 pages
Hello,
Product Support | | EISMarketing
Recently I noticed a new duplicate error notification.
This page: https://www.earley.com/insights/internet-things-and-product-data
is flagged as 'duplicate content' with 142 affected pages.
Here's an example of one of the affected pages:
https://www.earley.com/insights/how-ontologies-drive-digital-transformation
This is not an ecommerce site. The affected pages are blog posts. We are pretty prolific writers and over the years we have produced nearly 300 articles. We are a consulting firm and the articles are about our area of expertise and cover a wide range of topics within that space.
I just don't understand why this would be flagged as duplicate or what I'm supposed to do with this information!
Help!
Thanks!
Sharon0 -
Moz rank tracking with new subpage address
Hello, I have built a new website and the subpages web address are new. I haven't made a redirect yet but I am about to do it. How do I continue keeping track of my ranking evolution in moz. Do I need to indicate the new web address ? or once the redirect will be done will moz continue the tracking of my keywords showing the old web address but tracking the new address ? Thank you,
Product Support | | seoanalytics0 -
I ask for a refund.
Sorry... I entered the card number by mistake.. So I want my money back. _Again I'm so sorry. _
Product Support | | godkjpotat0 -
I have subscribed for 30 days free trial. Why money has been deducted from my credit card?
Today I have subscribed for 30 days free trial and some amount has been deducted from my credit card. Please tell me why it has been deducted?
Product Support | | iamSILeadership1 -
Unsolved Delete my account
Hello, I just cancelled my subscription and would like to get my account deleted. Can you do this for me? vlad
Product Support | | Vlad870 -
Hi please help me process the refund. The money that was charge is for my mom's heart operation.
How do we process the refund for an account that has never been used. Please please help us.
Product Support | | Dugard-Property0 -
Solved MOZ Points
What happened to the MOZ points system and rewards for participating?
Product Support | | WebMarkets0 -
Give colleague admin rights
I am the owner of the Moz account, but want to give a colleague the rights to add and delete users. How can I do this?
Product Support | | remkostrik1 -
Solved MY CARD IS CHARGED PLEASE CANCEL MY SUBSCRIPTION AND GIVE ME THE REFUND
Hi Moz Please cancel my account. I was charged for $149. It was charged automatically. I am please respond to my email and take an action towards this.
Product Support | | Wenalyn0 -
Cancel for my trial account
I was cancel my trial account on yesterday, can you check my account? and is it true that i do not have to pay if i cancel my trial account..
Product Support | | MAYA_miae0 -
I would like to close my account
good morning i would like to close my account because i cant understand it and i don't have time to learn it
Product Support | | Fardous0 -
How do I unlink my Google analytics account ?
I have three Google analytics accounts linked. I can see all properties from these accounts. I want to unlink two Google analytics accounts so that they dont reflect in the Moz account. How can this be done ?
Product Support | | vernon1231 -
Unsolved Page Optimization Loop
When I am trying to optimise a page within MOZ this message box appears: dcf38be5-eff4-4317-87ab-ab560e8fea7c-image.png I click 'Track Keyword' and it just loops round with the same message over and over again. I have already added this particular keyword to be tracked but I still get the error message. Can anyone help?
Product Support | | Zigaflow0 -
The 30 days free trail period charges from day 1?
Hello, I wanted to try your services in the 30 days trail period, but I got instantly charged!? I haven't used any of you services yet, so can I get my money back? Thank you! PS. Can you explain the attached picture to me? Why there is written "Today's charge : $0.00", but you do charge $179.00 in the next second?? qJ9XHvw
Product Support | | polarica0 -
Moz not working
Hey Moz Team I'm facing issues while using the Moz account. I have a premium account but not working when I analyze the website http://smsbomberap.com/ its show error.
Product Support | | achkhasa1 -
We have 1,900 keywords we're tracking/ranking. How do I download the list so i can do some editing in Excel?
We are MOZ pro subscription, we want to change our keywords that we are tracking. Before doing anything I want to download our current keywords for our records. Better yet, if I could download in excel, i could do some sorting and such. Can't find how to download our 1,900 keywords in MOZ that we are tracking. Help?
Product Support | | JDView3600 -
Moz report not updated
Hi, Our Moz report does not seem to have updated this week? Thanks,
Product Support | | Ski-Solutions
Sacha1 -
I forgot to cancel the trial period and my card is charge
i forgot to cancel the trial period and my card is charge how can i get my money back
Product Support | | Abhi_0070 -
What happens if I remove GA completely?
If I were to remove Google Analytics completely, what would happen with my Moz campaign? What wouldn't I be able to see or use? I ask this on the back of the recent changes to EU 'cookie law'. It's getting to the point now where GA will no longer be a viable option unless you want to rely on consent from those awful cookie popup notices - the ones everyone hates and just clicks on to see the content.
Product Support | | robandsarahgillespie0 -
Campaign Tracking on Site with different CMS systems
Hello, We have a lot of international tracking issues. our site is www.avepoint.com/de our blog site is www.avepoint.com/blog/de The main site is hosted on Craft CMS, the other is on WordPress. Right now I am not seeing any rankings for blogs on our WordPress site but am seeing that I am winning words in Germany when I use google ad preview. I see good ranking stats for the main site. I am not sure why I cant see any data for the blog site. Any ideas what might be wrong or how I can fix it? Thanks, Amanda
Product Support | | AvePoint1 -
What's the loss of an archived Campaign
Hi, I was wondering what will happen if I resume an archived campaign again. Will I lose any information by first archiving the campaign and resume it after.
Product Support | | OlafvR1 -
Remove my credit card details
Dear Moz team, I have subscribed for 1 month free Moz trial account. It was free but to subscribe this account I need to put my credit card details. Now I tried to delete my credit card details from the account but there is no option to delete. Why? Please delete my credit card details from moz.com Priya Sharma honeymoonbug@gmail.com www.honeymoonbug.com
Product Support | | Nobody15562415626830 -
Solved Site DA and PA
Hi, I'm facing an issue regarding Moz Site Explorer. When I enter my blog for check it's DA and PA. All Moz do is keep loading. I have to reload the page for two or more times for checking DA and PA. Kindly let me know is there any issue with my account. Regards.
Product Support | | BuiLungTen0 -
Is is possible to revert reporting to a past crawl date?
Site Crawl report defaults to the last crawl. Is there a way to get data from a previous crawl for comparison?
Product Support | | JThibode1 -
Refund
Hi, I have used free trial and I forgot to cancel it, and was charged $179. I need help cancelling the account and getting a refund. For now i'm unable to use this great tool..
Product Support | | HoxtonCapital0 -
Mozbar covers the website headers.
I have a website https://www.bodolandresult.net whenever I open the both at same time mozbar occupy space over its header menu
Product Support | | Niujbuj760 -
Solved i got charged by the end of the trial against my will...
i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...
Product Support | | alexx12120 -
Payment issue
Hi, Unfortunately I have updated my personal credit card and the payment got debited.How to get refund my money and I need to update my corporate credit card. Please help to get this issue sort.
Product Support | | ltts050 -
Unsolved MOZ Crawler Stalled
MOZ crawl has been waiting since April 2nd. Whats the deal? I am not able to "recrawl", so i have been stuck in limbo.
Product Support | | WebMarkets0 -
Moz have multiple problems.
i cant log in my moz account, it keep me showing error. Moreover, i have seen lately that Moz works slow because it shows my ranking keywords late. Other than this my Domain authority is not increasing even though my site have alot of backlinks
Product Support | | Iuj873g0 -
Unsolved Cancelation
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Why are NONE of my keywords fluctuating in ranking?
I am tracking 77 keywords for a particular company. These have been running for well over a month while I have been working on some page optimizations across the website. Why have NONE of my keywords fluctuated in rankings at all? This is very strange and I have never had this happen before.
Product Support | | Lkantun0 -
I have subscribed for 1 month free Moz trial account. i need to delete my account permanently
i can not delete my account from account setting , so what should i do??
Product Support | | woline20080 -
Moz not tracking search traffic & not displaying correctly in pdf report
Hi For one of our clients search traffic has stopped tracking and there are no error msgs. For the same client, when you save the report to pdf format, it appears as per below?
Product Support | | Nikki9590
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