Support Questions
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I have two listings, i sold one business i need to cancel the listing
I have two listings on same account, i need to cancel just one of my listings. how do i do this? it says delete Facebook and google listing but i can't, the new owner has had them transferred to him. Help!?
Product Support | | BigLousBouncies0 -
We are having difficulties connecting to your "Facebook" account.
I keep getting "We are having difficulties connecting to your "Facebook" account. Please go to "Add/Edit Social Accounts" to reauthorize it." then a Moz 404 when I click the Add/Edit link.
Product Support | | iMend0 -
What day does Moz update the keyword rankings, my campaigns are all over a week since the last update?
HI, It has been over a week since the last ranking update and i'm wondering if these typically are run on a certain day? My last update was on 8/12/14.
Product Support | | SearchOpt0 -
What is the difference between the "Crawl Issues" report and the "Crawl Test" report?
I've downloaded the CSV of the Crawl Diagnositcs report (which downloads as the "Crawl Issues" report) and the CSV from the Crawl Test Report, and pulled out the pages for a specific subdomain. The Crawl Test report gave me about 150 pages, where the Crawl Issues report gave 500 pages. Why would there be that difference in results? I've checked for duplicate URLs and there are none within the Crawl Issues report.
Product Support | | SBowen-Jive0 -
Manage Complete Keyword List
When looking at the "Add manage Keywords" is that my complete list? Will it infinitely scroll to the bottom of all tracked keywords or are there others hiding on another page that I cannot find? I'm looking to pair down my keywords because when I first started I wasn't using a strategy. I want to make sure all of those older keywords are retired. Thank you!
Product Support | | leannegoff
Leanne0 -
Why less social accounts on higher plans?
Im just curious why if in the platform you can add 3 social accounts, on basic plan with 5 campaigns you are able to add social accounts for each one for total of 15. However, if you pay more money for a plan with 25 campaigns, then you can only add 2 social accounts each for total of 50, instead of 75. Doesn't seem to make sense...
Product Support | | satoridesign0 -
Why are my Custom Reports not auto emailing?
Are we just not there yet with the new custom reports? I have all of my campaigns set up to auto email and they are not doing it. I can't seem to find anything in the settings to change. The only way to get the reports is to download each campaign. Is it just me, or is this not up and running yet?
Product Support | | ArtUnlimited0 -
Where are my October Monthly Reports?
My custom monthly reports have not been generated for any of our clients for the month of October. The report lists 10/1/2013 as the last report and says that the next report will be available on 12/3/2013. Obviously, there is a glitch that has caused October to be skipped. How can I fix this in order to get my monthly reports to my clients ASAP?
Product Support | | accpar0 -
Keyword rankings "soon"?
On the insights portion of one of my campaigns, I continually see this message: " You will see rankings for the 100 keywords we found for you very soon. In the meantime, add more keywords for [XXXXX].It has said "very soon" for quite some time. How do I get this section to work?
Product Support | | seo-nicole0 -
Deleting a site
If we have a 3 of 5 of our "active site" allocation currently used, and then delete one, would we then only have 2 of 5 sites active sites used? Or would the previously used active site still count against our allocation?
Product Support | | lincolndigitalgroup1 -
How do I unlink my Google analytics account ?
I have three Google analytics accounts linked. I can see all properties from these accounts. I want to unlink two Google analytics accounts so that they dont reflect in the Moz account. How can this be done ?
Product Support | | vernon1231 -
I plan to have multiple sites/compaigns. My Question: Is there a way to set up a limited account that one client would be able to view just their campaign?
I don't want a client to be able to see all of our other campaigns, just theirs. Is there a way to set this up?
Product Support | | darylgochnauer0 -
Unsolved Page Optimization Loop
When I am trying to optimise a page within MOZ this message box appears: dcf38be5-eff4-4317-87ab-ab560e8fea7c-image.png I click 'Track Keyword' and it just loops round with the same message over and over again. I have already added this particular keyword to be tracked but I still get the error message. Can anyone help?
Product Support | | Zigaflow0 -
Analytics Linking Error
Our team keeps getting this Analytics error, "It appears there's a problem with our connection to your Google Analytics account. Please go to your Settings page to update your connection," The issue is that we have linked appropriately several times now. Anyone else having this issue? Glitch?
Product Support | | jgrammer0 -
Free trial Subscription
If we cancel my free trial subscription on moz before 30 days use will have any charge pay
Product Support | | abhitherock0 -
Analytics Losing Connection
Hi All, I keep receiving the following message "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now." I have reauthorized numerous times with no luck. Thanks
Product Support | | CaxtonFX0 -
Moz keeps logging me out
Why moz keeps logging me out? It's annoying that I have to keep putting my credentials after checking the "remember me" checkbox.
Product Support | | sekamoving0 -
Latest Moz reports (pro) not including competitive link analysis
Hi Pls advise when these have been regenerated once fixed or will they just be emailed out automatically ? My clients all after their New Year monthly & quarterly reports hence this info is needed urgently, pls advise ? Also when will reports start showing social data in the reports and also when will the data that currently shows on the dash start to be accurate ? (or are you leaving this 'as is' on pro since your migrating to Moz analytics ?) Many Thanks Dan
Product Support | | Dan-Lawrence0 -
Only 2 of my 5 active campaigns are showing up under the new Moz Analytics. How do I fix this?
Under http://analytics.moz.com/pro/home only 2 of my 5 campaigns are showing up, but if I go to the old page http://moz.com/pro/home they all show up. How do I fix it so all show up under the new Moz Analytics?
Product Support | | Joshua-Godsey0 -
Why Isn't My Analytics Report Downloading?
In the "Preview & Download" section of reporting, I clicked the "Generate PDF Report Preview" and it initiates loading but it has been approximately 30 minutes and the report PDF still hasn't generated. Does anyone know why this may be? Thanks!
Product Support | | Danny_Laws0 -
How to cancel a campaign
I would like to cancel a campaign of a client I am no longer working with. How do I cancel it?
Product Support | | FreshCatch0 -
Campaigns on Homepage
My campaigns are no longer populating with information on the homepage? Has anyone else had this problem and can you help me with the solution? Thanks!
Product Support | | Leithmarketing0 -
Unsolved Cancelation
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Change email address just for communication with Moz
I want to keep my email address as it is now for all of my profiles, however to manage my MOZ account I prefer that my assistant get the emails. If I change my email address on the Moz account will that trigger a change anywhere else? Thanks, Cindy Cindy@PTScoaching.com
Product Support | | CGoldrich1 -
Subscription Billing Issues
Hi,I was testing out the medium pro features but was not aware that I had passed the 30day trial period and there was no notification or email sent to me informing me that. It was shocking to have been billed such a huge amount. Is it possible to get a refund? You can check my activity log which will be inactive.
Product Support | | Aquasips0 -
False 5xx Errors for ColdFusion website
For several years month after month MOZ crawl reports 5xx errors on many pages. Almost every time all the pages work fine as fa as i could see. Google webmaster tools does not notice any errors. Could anyone explain how to fix this situation? Should i get a refund from MOZ?
Product Support | | Elchanan0 -
Questions about the MOZ
Sometimes the MOZ logs out of my account on its own, and I'm quite annoyed about this, how can it not log out of the website even though I've already saved it?
Product Support | | gogoanimetp0 -
Unsolved Please refund my money
Why Moz doesn’t refund my money? I am not intend to use it as I forgot to canceled trial version only delayed 10 hours.
Product Support | | TanyaAAAS0 -
Merging two Sites into One - how is Final Domain Authority Calculated?
Hi, If we merge two sites say, one with DA 35 and another 20 what will be resulting DA of the merged site? Secondly, will the result vary based on which Domain is kept and which one is 301ed? ps :- all content is transferred from one to another using 301. Regards,
Product Support | | Praveenshah10 -
Can I delete a question that I previously posted on Moz?
I posted a question with links to a website. That question now appears in google search when I search for that website, which I don't want. Can I delete the question I posted on Moz?
Product Support | | LavM1 -
How many devices can I download the MozCon 2014 bundle onto?
I would like to purchase the MozCon 2014 bundle, but I would like to download it to my computer and iPhone, is this possible? Its a company account, so I would also like to share it with my colleague. Can we have it on multiple iPhones?
Product Support | | Rebecca.Holloway0 -
Unsolved On Page Grader
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How often are keywords updating in moz
How often do they update, I have set up a campaign, added kw and its been 7 day and no update on rankings..
Product Support | | dave8580 -
Crawl test
I used to use the crawl test tool to crawl websites and it presented the information in a really useful hierarchy of pages. The new on-demand crawl test doesn't seem to do this. Is there another tool I should be using to get the data?
Product Support | | Karen_Dauncey0 -
I need a refund on my account
I had a free trial and I thought I had cancelled it, and was charged $179. I need help cancelling the account and getting a refund. i already sent email to help@moz.com but no one answer me...
Product Support | | i9hdads1 -
Testing something, please ignore. Thanks!
Dear Lovelies, I am testing something in Q&A. Please disregard this question, thanks so much: Keep Q&A tidy. Search to see if someone has already asked your question before adding it. There are no dumb questions. Please be welcoming to all questions, and do your best to contribute in a positive way. We want to support all levels of expertise! Contribute. If you see a question you might know the answer to, don't hesitate to answer. That's all, folks! Catch ya'll later. Love, Christy
Product Support | | Christy-Correll0 -
If I cancel, will I lose all my historical data & be able to access it?
I would like to still be able to view my historical data once I cancel. Will I still have access to it? Thanks.
Product Support | | StudioX1 -
I can't pull September monthly report, only August available, please help?
When i try select date range for my September report, monthly report is not available, it only shows weekly report. August monthly report is available and not September but we are already in October.
Product Support | | francoismuscat0 -
I want to delete my account here. How do I?
I created an account here, put my data, address and credit card, but I want to cancel my account and I'm not getting. How do I?
Product Support | | Tifanny0 -
I want add additional users to my account. Can I?
Diar sir. I want add additional users to my account. Can I? tamai@softplanning.jp
Product Support | | tamainoboru0 -
Refund from Cancelled Account
Hi, I had two email addresses with Moz accounts, and I thought the free trial had been cancelled on the other (bsalazar@retina2020.com). I just got billed today. Can this charge be refunded for this account? Thank you for your help!
Product Support | | thenumberfour0 -
Crawl still in process for 3 days. Not sure why the site isn't being crawled
I added a new site to the crawl, but it seems to be stalled. It was supposed to crawl Feb 19, but it is still in process Feb 22. It tried to crawl the site and there was a robots.txt issue, but that issue was resolved way before the 19th. Not sure what is going on. this is for the clear lake campaign.
Product Support | | dpsoftware0 -
Crawling issue
Hello,
Product Support | | Benjamien
I have added the campaign IJsfabriek Strombeek (ijsfabriekstrombeek.be) to my account. After the website had been crawled, it showed only 2 crawled pages, but this site has over 500 pages. It is divided into four versions: a Dutch, French, English and German version. I thought that could be the issue because I only filled in the root domain ijsfabriekstrombeek.be , so I created another campaign with the name ijsfabriekstrombeek with the url ijsfabriekstrombeek.be/nl . When MOZ crawled this one, I got the following remark:
**Moz was unable to crawl your site on Feb 21, 2018. **Your page redirects or links to a page that is outside of the scope of your campaign settings. Your campaign is limited to pages with ijsfabriekstrombeek.be/nl in the URL path, which prevents us from crawling through the redirect or the links on your page. To enable a full crawl of your site, you may need to create a new campaign with a broader scope, adjust your redirects, or add links to other pages that include ijsfabriekstrombeek.be/nl. Typically errors like this should be investigated and fixed by the site webmaster. I have checked the robots.txt and that is fine. There are also no robots meta tags in the code, so what can be the problem? I really need to see an overview of all the pages on the website, so I can use MOZ for the reason that I prescribed, being SEO improvement. Please come back to me soon. Is there a possibility that I can see someone sort out this issue through 'Join me'? Thanks0 -
Hello, I want to cancel my subscription.
Since I haven't used Moz for a while, is it possible to get a refund over this period I've allready automatically paid by credit card?
Product Support | | Tinusg0 -
No crawl data anymore
Using moz quite some time, but I don't have any crawl data anymore. What happened? (www.kbc.be)
Product Support | | KBC
http://analytics.moz.com/settings/campaign/517920.11285160 -
We at QMetry have purchased the license for Moz and I want to know till when will this subscription last and out of the 3 members who is the admin?
I want to know when the subscription will end for QMetry and we are a team of 3 using Moz, out of 3 of us who is the admin?
Product Support | | vatsala0 -
Solved Site Crawl Won't Complete
How can I start/restart a new site crawl? I requested one 2 days ago on one of my sites, and it won't complete. It's only 150 pages -
Product Support | | PaulBarrs0
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